Xyratex designs and manufactures products of the highest quality. This reputation for quality is based on 25+ years of experience in storage array manufacturing. The unique approaches developed for product stressing and accelerated life testing have resulted in an enviable quality record for product in service.
Mission-Critical Quality
Unique and specialized manufacturing processes gives customers the quality and reliability demanded for high performance, mission-critical products.
Xyratex's test processes use proprietary technology to stress systems to the limits of their specifications so that early defects can be eliminated.
This includes thermal cycling, extended operation testing, full function verification testing, power cycling and in-depth disk drive performance analysis.
Dedicated Customer Support Team
Xyratex recognizes that each OEM and Integration Customer has individual business needs. This is why Xyratex provides dedicated support from a highly skilled and experienced team of Production Engineers.
This team's role includes developing a strong understanding of the product application, providing regular liaison with customers on any quality issues and capturing feedback relating to the product.
Comprehensive Field Support Training Plan
Xyratex also offers customers a comprehensive training plan for their Field Support Engineers.
These courses are designed to provide an in-depth technical understanding of Xyratex storage products and include a range of resource materials to facilitate training of entire Field Support organizations.