Commitment to Quality
Xyratex places particular importance on the quality of delivered products and services. To ensure a holistic approach to quality, the company applies quality management principles across all processes within the organization. Xyratex will ensure that resources are made available to ensure our goals and objectives are achieved.
The company complies with all relevant international quality and product safety standards and has maintained continuous registration to ISO 9001 or its equivalent since its beginnings in 1994. Registration to ISO 9001:2008 at our key locations in the UK, South East Asia and the USA continues our commitment to Quality.
Innovator of Information Capture, Movement, Analytics and Cloud Solutions
Xyratex Mission Statement
–Continue to be our customers' trusted and valued solutions partner
–Be recognized as the market thought leader and innovator
–Flawless design of high quality, differentiated storage & cloud solutions
–Provide solutions through integrated hardware, software and value added services to anticipate and meet market and customer needs
Xyratex Quality Policy
Xyratex will maintain a reputation for excellence in responsiveness and support to our customers' needs aligned to product creation, delivery and performance. We will meet statutory and regulatory requirements appropriate to our business. To enable this, we will operate a quality management system compliant with ISO 9001, the effectiveness of which will be continually reviewed and improved.
Xyratex Quality Objectives
- Customer Satisfaction
- Meet or exceed customer requirements in terms of function, delivery and performance through proactive engagement
- Implement metrics to capture and monitor customer perception
- Maintain awareness of and compliance with all statutory, regulatory and customer requirements
- Operate our Business Management System in accordance with ISO 9001:2008 at all relevant locations.
- Continual Improvement
- Encourage a culture for continual improvement and business excellence in all areas
- Establish and maintain measurements for improvement activities
View our Xyratex ISO certificates.
View our Xyratex Global Electrostatic Discharge (ESD) Policy.